Refund Policy
Last updated: October 2026
1. Who handles refunds
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Refunds are issued by Paddle to the original payment method.
2. AI assistant credit
- Unused credit — you can ask for a full refund of a credit package within 30 days of purchase, as long as it has not been used.
- Partly used credit — within the same 30 days we refund the part of the package that has not been used.
- After 30 days credit is not refundable, but it never expires and stays available in your catalogue.
- The free starter credit of USD 20 is not refundable or exchangeable for cash.
3. Other services
Access to the administration panel and other CloudAir services are provided under individual agreements; their terms apply to those services. If a paid feature does not work because of a fault on our side and we cannot fix it within a reasonable time, we refund the affected part.
4. How to ask for a refund
Write to cloudair@cloudair.tech with the order number from your Paddle receipt, or request it directly through paddle.net. We answer within 5 working days; once approved, Paddle returns the money to your original payment method, usually within 5–10 working days.
5. Your statutory rights
This policy does not limit any rights you have under the law of your country.
